Frequently Asked Questions

ALLY* or ALLYANCE or ALLYANC PAY on your Credit Card Statement ?

We Charge Credit Cards by our Own System.

We use the following Statements:
1. ALLY*

If you think someone used your Card without Permission contact us immediatly!

Dont issue a Fraud Payment at your Bank or Brand just send us the following informations:

Last 4 Digits of your Credit Card.
Full Name
Date of Transaction
Transaction Statement

We will solve the case within 1 - 48 Hours. (Working Days).

If you Initialize a Dispute by your Bank/Brand it will take longer to solve the case and you get charged additional fees by your Bank and us for Disputing a Payment.
(Since we are an EUROPEAN Carrier you will be Charged 15€ per Dispute by your Bank.)

Help Topics:

Last Updated 7 months ago